Política de Privacidade

Política de Privacidade

PRIVACY POLICY

  • REATIA (collectively, “REATIA”, “We”, “Us” or “Our”) respects your privacy and is committed to protecting your personal data. This policy explains how we treat your personal data, protect your privacy when you use our Services and also provides information about your rights under applicable legislation. Please read this policy carefully before you provide us with any personal information. By using our Services, you agree that REATIA (Fulldata Metasearch Engine, Lda) can use such data in accordance with our privacy policy.
  • This policy applies to individuals who use any website, application, product, software or service from REATIA (our “Services”).
  • Within our Services, there may be links to third-party websites or applications. We do not control and are not responsible for the content or privacy compliance of third-party websites or applications. Therefore, we suggest you check on those websites and/or applications the applicable Privacy Statements and respective Terms of Use.


WHO WE ARE

  • REATIA is a real estate metasearch powered by Artificial Intelligence that providesSoftware as a Service (SaaS). REATIA is a trademark owned by Fulldata Metasearch Engine, Lda, based in Portugal.


HOW WE COLLECT INFORMATION FROM YOU

  • We obtain personal information from you:
  • Through your interactions with Us and Our Services, such as when you purchase or use Our Services, create an account, fill in contact forms, subscribe to our newsletters, request information or contact Us for support;
  • Through your interactions with Us and Our Services, such as when you purchase or use Our Services, create an account, fill in contact forms, subscribe to our newsletters, request information or contact Us for support;
  • Through your system/device and use of Our Services. Our servers, logs and other technologies automatically collect system/device and usage information to help us administer, protect and improve our Services, analyze usage and improve users’ experience;
  • Through your IP address,in order to diagnose problems with Our server, administer the site and track usage statistics. If you reached Our website by clicking on a link or advertisement on another site, then we also log that information – this helps us maximize;
  • Through cookies and similar technologies included on our Services, as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We gather this data by using cookies and similar technologies.We also collect personal information about you from third parties, such as:
  • The person(s) arranging for you to access Our Services (e.g., your employer or the subscriber of the Service) in order to set up a user account;
  • An organization to which you belong where that organization provides you with access to Our Services;
  • Publicly available sources such as public websites, open government databases or other data in the public domain, to help us maintain data accuracy and provide and enhance the Services.You can choose whether or not to provide Us with personal information, but if you choose not to, you may not get full functionality from the Services.


WHAT INFORMATION WE COLLECT

  • The personal information we collect consists of the following:
  • Name and contact data, such as first and last name, email address, postal address, phone number, job title, employer, and other similar contact data;
  • Account Credentials, such as passwords and other security information for authentication and access;
  • User content, such as communications and files provided by you in relation to your use of the Services;
  • Payment/Invoicing information, such as your company’s billing address, VAT number, and remaining billing information;
  • Financial Data including your company’s bank account details.
  • Device information, such as information about your device, such as IP address, location or provider;
  • Usage information and browsing history, such as information about you navigating within Our Services, your browsing history and which elements of Our Services you use the most;
  • Location data, for Services with location-enhanced features, such as location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level;
  • Demographic information, such as your country and preferred language.


HOW AND WHY WE PROCESS YOUR INFORMATION

  • We process personal information about you on the basis that it is:
  • Necessary for the performance of a contract/order: We will process your personal information in order to fulfil a contract that we have with you (i.e., to provide you with Services);
  • In Our or in a third parties’ legitimate interests, such as provision of Services that We are contractually obliged by a third party (such as your employer or Our subscriber, to deliver to you);
  • Where you give us your consent: we only ask for your consent in relation to specific uses of personal information where we need to and, if we need it, we will collect it separately and make it clear that we are asking for consent;


Legitimate Interests for Use

  • The lawful basis to process your information under legitimate interest, are:
  • To register you as a new customer, manage your account, provide technical and customer support and training, verify your identity, and send you important Service information;
  • To manage Our relationship with you, Our business and Our third-party providers (i.e., to send invoices, collect and recover sums owed to Us, manage payments, fees and charges, etc);
  • To enhance your user experience. We analyze the way you use Our Services to provide you with suggestions for features or Services that We believe you will also be interested in;
  • For internal research and development purposes and to improve, test and enhance the features and functions of Our Services. All information is collected and used only in the aggregate.
  • Where applicable, we will also aggregate your personal information with that of other individuals, to create comprehensive reports about how customers use Our services and experience Our brand;
  • To understand how Our business is performing, and considering how to improve Our performance;
  • To provide you with marketing as permitted by law;
  • To meet Our internal and external audit requirements, including Our information security obligations (and if your employer or Our subscriber provides for your access to Our Services, to meet their internal and external audit requirements);
  • To enforce Our terms and conditions and for the purpose of using certain payment features;
  • To protect Our rights, privacy, safety, networks, systems and property, or those of other persons;
  • To comply with requests from courts, law enforcements agencies, regulatory agencies, and other public and government authorities, including where they are outside your country of residence;
  • In order to exercise Our rights, and to defend ourselves from claims and to comply with laws and regulations that apply to Us or third parties with whom we work.We do not collect or process any so-called “special categories of personal data”, which according to the GDPR include details about your race or ethnicity, religious beliefs, sexual orientation, political opinions, health, biometric data, nor do we collect any information about criminal convictions and offences.Where We rely on legitimate interests as a lawful ground for processing your personal information,


MARKETING

  • We deliver marketing communications to you via email and online. Where required by law, We will ask you to explicitly consent to receive marketing from Us. If We send you a marketing communication, it will include instructions on how to opt out of receiving these communications in the future, through an “unsubscribe” link within any e-mail you receive from Us.
  • When you opt in:
  • We will send you retention emails and messages tailored to your individual preferences and interests. We use analytics to refine our marketing – these will determine the content of the messages and offers you will receive;
  • Re-targeting. Upon your consent, this enables us to show the visitors already interested in Our Services, advertisements from Us on partner websites. Re-targeting technologies analyze the information We collect about your interactions with us, including your cookies, and display advertisements based on your past web-surfing behavior;
  • We will use your personal information (including by anonymizing and aggregating it with other customers’ personal information) for sales, supply chain, and financial and analysis purposes, to determine how We are performing, and where improvements can be made and where necessary to report back to our parent or affiliate group companies.
  • Honoring your marketing preferences is important to Us. You have the right to opt out of receiving direct marketing and targeted online advertising.
  • Even if you opt out receiving marketing communications by email, we may still send you service communications or important transactional information related to your accounts and subscriptions (for such purposes such as providing customer support).


YOUR RIGHTS

  • You can update, remove and/or exercise other rights related to your personal data by contacting Us at privacy@reatia.com.
  • We aim to ultimately ensure your rights under applicable data protection laws:
  • Data subject access request: the right to request and obtain details of your personal information and be provided with a copy of the personal data undergoing processing;
  • Right to rectification – update your personal data: the right to obtain without undue delay the rectification of any incomplete or inaccurate personal data;
  • Right to erasure (right to be forgotten): the right to have certain personal data about you erased and no longer processed where the personal data is no longer necessary in relation to the purposes for which they were initially collected; where the consent has been withdrawn or objects to the processing; or where such processing does not comply with the applicable legislation;
  • Right to restriction of processing: the right to request that your personal information is only used for restricted purposes;
  • Right to opt out of marketing: you can manage your marketing preferences by unsubscribe links found in the communications you receive from Us or by visiting the applicable preference center;
  • Right to data portability: the right to ask for the personal information you have made available to us to be transferred to you or a third party in machine-readable format (i.e., electronic file);
  • Right to object:the right to object to the processing of your personal information in cases where our processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for our or a third party’s legitimate interest.In response to a request, We will ask you to verify your identity if we need to, and to provide information that helps Us to understand your request better. If We do not comply with your request, whether in whole or in part, We will provide you with a reasonable and appropriate explanation.


DATA SECURITY

  • REATIA takes the security of personal information seriously and We use appropriate technologies and procedures to protect personal information:
  • Access control: All access to REATIA´s products and services is encrypted and protected by firewall.
  • Encryption: all data and communications are under thorough security standards, being transported over an encrypted and secure channel. Data is also encrypted at rest, meaning that data is stored within encrypted databases that follow a high level of access security;
  • Non-disclosure agreement and security training: All our Community members and employees are bound by NDA and subject to a continuous security awareness training.


HOW LONG DO WE KEEP PERSONAL INFORMATION?

  • In general, We will hold your personal information for as long as necessary for the relevant Service, or as long as is set out in any relevant contract you hold with Us and for a reasonable period of time afterwards, for instance to pursue Our legitimate business interests, conduct audits, comply with Our legal obligations, resolve disputes, and enforce our agreements. We may keep your personal information for a shorter period if you ask Us to delete such information. In that circumstance, REATIA will aim to delete your personal information within a maximum period of one month from the date of the request.


DATA DISCLOSURE

  • REATIA does not sell, provide or disclose any kind of personal data. All the data We store is kept in encrypted databases and transported in secure channels and will not be accessed for any purposes other than provisioning, maintaining and improving our Services. REATIA only discloses data to third parties where the disclosure is absolutely necessary to provide the services that Our clients request or in response to a lawful request from an accredit authority.


HOW TO CONTACT US

  • If you have any questions, comments, complaints or suggestions to data protection or this Policy, or any other concerns about the way in which we process information about you, please contact our Privacy Department at privacy@reatia or at



REATIA

  • Rua da Europa, Edificio 2000, Porta B 3 Dto (1), 2400-136 Leiria


UPDATES TO THIS POLICY

  • This Policy may be subject to updates.
  • As of November 5th, 2020, REATIA is GDPR compliant.